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Privacy and cookies notice

Last update: May 2021

Terumo Europe NV and its Affiliates (hereinafter collectively "Terumo" or "we") are committed to protecting your Privacy and Personal Data and to respecting your rights. This Privacy Notice ("Notice") explains the types of Personal Data (hereinafter " Data")we may collect and how we use, share, store and secure your Personal Data, in accordance with the applicable laws.

1.    How do we collect your Data?

1.1.   If you have contacted us with any query, we may collect your Data, specifically contact information and identification data (such as full name, e-mail address, place and country), to respond to your query and/or provide the information and/or services that you have requested, on the basis of legitimate interest. We may also collect any other Data that you have voluntarily provided to us when contacting us.

1.2.   We may also collect Data when you visit our website or use on-line applications through the use of commonly used tracking technologies such as cookies. Such data may include the pages you visited, the date, time and duration of your visit, your web browser, your IP address, the type of operating system you are using and the domain name of your Internet service provider. See more on our use of Cookies below.

2.     When do we share your Data?

In order to communicate with you or respond to your queries, we may share your Data with:

      • authorized distributors, business partners or other suppliers, who are involved in providing our products and services to you;
      • to other recipients if we believe in good faith that this is necessary or useful, such for example Hospitals, HealthCare Professionals, or ethical committees in the context of pre- and post-market research and clinical trials; attorneys, insurance companies, auditors, public prosecutors, enforcement authorities and courts to safeguard the rights and interests of our organization, our people, our customers and partners or the public in general;
      • to other Affiliates of Terumo Europe.

3.     What are your rights?

In order to communicate with you or respond to your queries, we may share your Data with:

3.1.   Under the privacy laws you have certain rights in relation to the Personal Data we hold about you, such as the rights of information about and access to your Personal Data, rights to rectify or complete your Personal Data, rights to object to or restrict or cease certain processing, rights to delete your personal data and the rights to be forgotten.

3.2.   You can request the exercise of your rights by contacting us using the contact details below.

3.3.   In order to guarantee the security of your Data and to avoid any misuse, before responding to your request, we will ask you to provide us with an acceptable proof of your identity and will verify the legitimacy of your request and whether all the conditions have been satisfied.

4.     How long do we keep your data?

We will only use your Personal Data for as long as it is necessary for the purposes listed above.

5.     What Cookies do we use?

5.1.    What are cookies and why are they useful?

Our Website uses cookies. Cookies are small text files that may be stored on your computer (or other device allowing internet access) when you visit a website. You can find out more about cookies for example by visiting  www.allaboutcookies.org .

We may use cookies for analytical purposes (to recognize, measure and track users of the Website in anonymous form, to compile anonymous statistics regarding our visitors and to analyse site usage, to determine what features of the Website they access, to verify the origin and duration of access), for usage purposes (to personalize your access to our Website, e.g. when you make a choice about your usage of the Website), to record your consents/refusals on the Website (e.g. consent/refusal to the use of cookies), for technical purposes needed by the internal workings of our servers (e.g. to distribute requests among multiple servers, authenticate users, keep track of information about user's session), or for functional purposes (e.g. store information that is needed by our applications to process and operate).

5.2.    Which cookies do we use on our website? Our Website uses the following cookies:

Functional cookies

Name  Origin  Function  Expiry 
ASP.NET_SessionId  terumo-europe.com  Preserves the visitor's session state across page requests.  Session 
WSS_FullScreenMode   terumo-europe.com  This cookie is used internally by the web site's owners, when uploading or renewing website content.   Session 


Statistic cookies

Name  Origin  Function  Expiry 
_ga   www.googletagmanager.com   Registers a unique ID that is used to generate statistical data on how the visitor uses the website.  2 years 
_gat    www.google-analytics.com  Used by Google Analytics to throttle request rate  1 day   
_gid  www.googletagmanager.com  Registers a unique ID that is used to generate statistical data on how the visitor uses the website.  1 day   
Collect    google-analytics.com   Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.   Session 


Marketing cookies

Name  Origin  Function  Expiry 
_hjCachedUserAttributes    terumo-europe.com    Used in context with the web site's pop-up questionnaires and messengering. The data is used for statistical or marketing purposes.  1 day  
_hjIncludedInPageviewSample   static.hotjar.com   Determines if the user's navigation should be registered in a certain statistical placeholder.  1 day   
_hjAbsoluteSessionInProgress     google-analytics.com   This cookie is used to count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID, so the visitor does not get registered twice.  1 day  
_gat    www.google-analytics.com  Used by Google Analytics to throttle request rate  1 day   
_hjFirstSeen     static.hotjar.com  This cookie determines if the user has first time visited.  1 day   
_hjid      static.hotjar.com   Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.   1 year   
_hjTLDTest       static.hotjar.com   Detects the SEO-ranking for the current website. This service is part of a third -party statistics and analysis service.  Session   
r/collect       doubleclick.net    This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices and marketing channels.   Session   
SPAnimationEnabled       terumo-europe.com    Detects whether website animated content should be enabled   persistent    
_mkto_trk       adobe marketo munchkin  This allows a website to track visitor behavior on the sites on which the cookie is installed and to link a visitor to the recipient of an email marketing campaign, to measure campaign effectiveness. Tracking is performed anonymously until a user identifies himself by submitting a form.   2 years   


5.3.     How can I delete cookies? 

5.4.    You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. You also have the possibility to remove from your browser cookies set by the Website. Please refer to your browser instructions to learn more about how to adjust or modify your browser settings.

5.5.    Hyperlinks

The Website may contain hyperlinks to third party websites, on which we do not have any control. We are not responsible for the use of your personal information by third party Websites accessible via the Website. We encourage you to read carefully the privacy policy and cookies policy of these third party websites before any use;

6.      How can you contact us?

If you have any questions or concerns about the way we collect, store and use your Data, don't hesitate to direct them to your contact person at Terumo, who will, where necessary, redirect them to our Privacy Office.

You can also reach us at privacy@terumo-europe.com by attaching a recto verso copy of your identity card to your request.

You can also contact Terumo Europe NV, Privacy Office, Interleuvenlaan 40, B-3001 (Company number: 0408.270.327 - RPR Leuven; VAT BE 0408.270.327)

We will deploy our best efforts to find a quick and fair solution to any concern that you may submit to us.

In addition, if you have reasons to believe that the Processing of your Personal Data by Terumo infringes the Applicable Laws, you have the right, at all times, to lodge a complaint with the supervisory authority of your choice. You can reach the Belgian Data Protection Authority through: www.dataprotectionauthority.be